Manage booking

See your bookings with us and, where possible, make changes, update your personal details, redeem your Flight Credit and more.

Due to high demand, we're experiencing some delays in call wait times and the processing of Flight Credits, refunds and other options.

If there are any changes to your flight, we'll be in contact. We're also offering flexible options to customers affected by travel restrictions. Find out more information on booking changes and other options.

If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.

Check your booking or flight status for the most up-to-date information on your flights.

Using your Flight Credit

To use your Flight Credit for your next Qantas flight, simply enter your credit reference and last name in the boxes above. Once your Flight Credit information is displayed, click on the Find Flights button to book your flights.

Find out more about using your Flight Credit

When you view your booking you can:

Redeem a Flight Credit
Check in for your flight
Change flights
Cancel flights, including cancel for any reason
Purchase extra legroom seats (where available)
Separate passengers from a booking

Print or email your itinerary
Purchase an additional baggage allowance
Redeem a Gift Voucher
Update your contact details
Provide passenger information for travel to or from the USA, Canada and New Zealand

Manage your hotel bookings

If you are a Qantas Frequent Flyer member, you can change or cancel your booking online through Qantas Hotels. Alternatively, changes can be made by calling Qantas Hotels.

Enquiry
Contact Qantas Hotels

View booking to:

Cancel your car hire
Add another car

Update your contact details
Print or email your itinerary

Contacts

Car hire bookings cannot be changed online. To change your booking or enquire about special requests, contact your local provider. Further information on car providers.

Activities

For enquiries about activities booked through Qantas contact our activity provider Viator, quoting your booking reference.

Enquiry
Email Viator

Airbnb

To change or cancel your Airbnb booking contact your host. For all other Airbnb queries contact Airbnb.

Enquiry
Contact Details

Qantas gift vouchers

You can redeem your Qantas gift voucher online through manage booking or by phone. Booking fees apply to redemptions over the phone.

Enquiry
Further information

Qantas holidays

To change or cancel your booking contact Qantas holidays, quoting your booking reference. The conditions on the package type booked may restrict changes. Service fees may apply.