See your bookings with us and, where possible, make changes, update your personal details, redeem your Flight Credit and more.
Due to high demand, we're experiencing some delays in call wait times and the processing of Flight Credits, refunds and other options.
If there are any changes to your flight, we'll be in contact. We're also offering flexible options to customers affected by travel restrictions. Find out more information on booking changes and other options.
If your flights were booked through a travel agency or third-party website, contact these companies directly for assistance.
Check your booking or flight status for the most up-to-date information on your flights.
Using your Flight Credit
To use your Flight Credit for your next Qantas flight, simply enter your credit reference and last name in the boxes above. Once your Flight Credit information is displayed, click on the Find Flights button to book your flights.Find out more about using your Flight Credit