We know every dollar counts when planning a trip, and the time it can take to find the best fare to get you there.
That's why we offer a Price Promise on Qantas flights booked on qantas.com. Take a look at the steps below to help you make a claim.
When you book at qantas.com, you can book with confidence knowing that if you purchase a Qantas flight at qantas.com, and then on the same day find the identical product is available to purchase on any Australian online travel agency website, marketed to consumers located in Australia that is operated by a company with an active ABN or ACN, for a lower publicly available price, we'll match it.
It's our promise to you when you make qantas.com your next destination.
To qualify for our Price Promise,
- The products on qantas.com and the licensed online travel agent website must be identical in all regards.
- The screenshot captured from their website must display all the details.
Submit your claim form
We'll assess your claim
Travel on your flights
Price Promise refund received
- 0
- 1
- 2
- 3
How to make a claim
To make a successful claim, provide us with the following:
- Your booking details including flight information, as well as your contact details. Most of the required information for your Qantas booking can be found on your e-ticket flight itinerary.
- A booking reference for your confirmed and current booking in Australian dollars on qantas.com.
- A screenshot from an Australian website, for the entire journey showing the same identical Qantas flight for a lower price, stamped with the time and date of the screen capture (AEST/AEDT) after you've made your booking.
- Information about the website, including its website address and ABN or ACN details.
Ensure your completed claim form is submitted by midnight (11.59pm) AEST/AEDT on the same day that you made and paid for your booking on qantas.com. Book now, Pay later and BPAY bookings must be submitted on the day the booking was originally made and not when payment is made in full.
Submit your claim
Complete the form to submit your claim.
Personal information collection notice
By submitting your Personal Information via this form, you acknowledge that Qantas will use your Personal Information to identify, manage and contact you regarding your Price Promise claim with Qantas. For more information on how we handle your Personal Information, refer to our Privacy Policy.
Fulfilling our Price Promise
| Refund | How |
|---|---|
| Within 10 days after the last departure in the booking |
Credit or debit card, POLi or PayPal used to make the booking |
| Within 6-8 weeks after the last departure in the booking |
BPAY used to make the booking. Refund via bank account - we'll call you to process the refund. |
- The Price Promise may be cancelled, modified, restricted or altered at any time without prior notice. The Price Promise terms and conditions in effect at the time that you make a claim will be used to determine whether your claim qualifies or not for the Price Promise. Claims under the Price Promise will not be accepted if, in our opinion or the opinion of the third party responsible for administering the applicable Price Promise, acting reasonably, the claim has occurred as the result of a printing, uploading or other error or is made fraudulently or in bad faith.
- Claims need to be made by the person travelling on the flight booking on the same day the booking is completed on qantas.com.
Examples of products included for comparison
To be eligible for our price promise, the products compared must be identical. Some online travel agents often charge for services that are included when booking at qantas.com. These services may include:
| Qantas Product | Summary |
|---|---|
| 24/7 free phone support | Customers are able to contact us through their local Qantas office without charge |
| Free flight / booking notifications | Receiving information such as booking references and flight notifications are always free for Qantas customers on qantas.com |
| Cabin and checked baggage | All Qantas fares include cabin and checked baggage |