Third-party booking assistance

Due to the impact of COVID-19, we understand it may be difficult for you to contact your travel agent or other third-party booking provider to discuss your travel plans, or they may have closed.

In some circumstances, we may be able to assist you with your Qantas flight bookings.

Last updated: 31 March 2021

On this page

Difficulties contacting your travel agent or other provider

Some agents have temporarily relocated, stood-down staff members or changed their operating hours. If you're having difficulties contacting your agent, complete the Agent Assistance Request form.

We'll try to contact your agent to reconfirm they are open for business and either:

  • request they contact you directly to discuss your booking, or 
  • provide you with their updated contact details.

If we're unable to contact your agent, we'll contact you to discuss your options.

Travel agent or other third-party has ceased operating

A number of agents have closed, with some also placing their business into administration. 

There are options available to you depending on what you'd like to do.

Change your flight booking

If you'd like to change the date of your flight booking, contact your local Qantas office for assistance.

Request a Flight Credit

All Qantas tickets are valid for travel to 31 December 2023. If you'd like to use your ticket for future travel, contact your local Qantas office to request a Flight Credit before your scheduled date of departure. 

Refund your flight booking

If you'd like a refund:

Once these documents are submitted, we'll review your request and contact you to discuss your options.

Agent placed in administration

If your agent has been placed into administration, complete the form and we'll contact you to discuss your options.